Frequently asked questions
We'll answer your questions.
When will my order be processed?
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for your order to betime for your order to be processed during the vacations and sales season.
We process orders between Monday and Friday. Orders are processed within 2-3 business days from the order date and shipped the next day after the processing date. Please note we do not ship on weekends.
Please contact us if you do not receive a tracking confirmation after 5 business days from the day you completed your payment. and have not received a tracking confirmation.
When will my order arrive?
When will my order arrive?
Delivery times depend on the delivery method you choose. After the order has been dispatched
We will send tracking information via email the next day, as tracking information is usually available after the order has been dispatched.
Tracking information is usually available 72 hours after the order has been dispatched. For
We are not responsible for delays caused by your country's customs authorities.
How do I track my order?
How do I track my order?
We send tracking information via email after an order has been shipped. Typically, you will receive a tracking number one day after your order has been shipped.
You can track your order here.
What do I do if items are missing from my order?
What do I do if items are missing from my order?
If an item is missing, please contact us immediately.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
How secure is my online order?
How secure is my online order?
When you shop online with a credit card, all your details are entered into a secure SSL website. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your credit card and transaction will be processed. Within our credit card provider's network, your credit card and transactions will be authorized and approved. Your
credit card information is not stored on our servers.
How do I change or cancel my order?
How do I change or cancel my order?
We reserve the right to accept or decline an order, or any portion of an order, at any time after receipt of the order, in our sole discretion. We reserve the right, in our sole discretion, to accept or decline an order or any portion of an order even after the customer has received an order confirmation or the credit card has been authorized. or after the credit card has been authorized. If a credit card has been authorized for a purchase and the order is canceled, we will issue a refund to the original method of payment.
A refund notice will be issued.
>> Please note that orders that have been packed or shipped cannot be canceled.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Please note that your shipping address cannot be changed after your order has been processed or shipped. Please update the shipping address to your home address, not your work address. This is because we do not know how long the package will be held by customs at the destination.
Please update your shipping address to your home address instead of your work address.
Do I have to have an account to order?
Do I have to have an account to order?
No, you can also place an order as a guest. But there are some advantages if you have an account with
with us:
- Fast checkout process
- You can easily view your order status and order history
- You will receive updates on our new releases and special promotions
What should I do if I have forgotten my password?
What should I do if I have forgotten my password?
Click on “Forgot your password?” on the login page And you will be redirected to a page where you can create a new password. where you can create a new password.
What happens if I have entered the wrong e-mail address?
What happens if I have entered the wrong e-mail address?
Please contact us so that we can change your e-mail address. We can change your e-mail address, your name and address, but we cannot change your order.